Frequently Asked Questions
Williams refrigeration prides itself on the level of support it provides both customers and users of it’s products.
-
How do I put the cabinet into defrost manually?
On WUBC Controllers Press the Up and Down Arrows together until the defrost light appears.
-
If I have problems downloading documents or images from the website, who do I contact?
ou need to call our marketing team on +61 3 8787 4747
-
What information do I need to hand when ordering a spare part?
You will need to state the following: Company name, address, quotation reference - if you have already been quoted, if not a correct model and serial number, payment details - either cheque or credit card.
We do also ask for faxed orders so that we have hard copies of the customer’s order with all there details on.
-
What information do I need to provide when I am ringing re a breakdown or service?
Product name/code and serial number on silver serial tag positioned inside left hand door of cabinet on inside wall, near top or on the back of the cabinet.
-
What power supply is required for the blast chiller models WBCF30 and 40?
15 Amp that requires hard wiring into electrical connection
-
Who do I need to contact if I wish to order a cabinet?
Contact the Williams branch nearest to you, the relevant information can be found on the contact us page of our website.